Help/FAQ

Account Managment

• Why do I have to migrate my user?

  We have upgraded our system to use Microsoft Entra ID for improved security and user experience. 
  Migrating your user account ensures that you can continue to access all the features and services of the OMICRON Customer Portal.

• How do I begin the migration of my account in the new OMICRON Customer Portal?
  1. Go to the new login screen and click on the "Register / Migrate" button
  2. Enter your email address
  3. If you are already registered as a customer, you will receive an invitation from Microsoft Entra ID via email
      
• I did not receive the invitation from Microsoft Entra ID. What should I do?
  1. Check your spam or junk mail folder
  2. Make sure the email address was entered correctly
  3. If you still cannot find the invitation, contact the Customer Portal Helpdesk at cp-helpdesk@omicronenergy.com
      
• How do I accept the invitation from Microsoft Entra ID?
  1. Open the email from Microsoft Entra ID
  2. Click on the "Accept invitation" link in the email
  3. A new tab will open. In the background, your user account will be created
  4. If everything works successfully, a success message will be displayed.
• How do I log in to the OMICRON Customer Portal with Single Sign-On (SSO) after migration?
  1. Enter your email address on the login screen.
  2. Depending on whether your company has a Microsoft tenant:
      
     • With Microsoft tenant: Authenticate using the Authenticator app or your password
        
     • Without Microsoft tenant or freemailer address: You will receive a one-time password via email
        
  3. Grant OMICRON the necessary permissions to complete the login process only needed once

   

• Why do I need to grant OMICRON permissions?

  The permissions are necessary to ensure that you can use all the functions of the Customer Portal. Without these permissions, you cannot log in.

• I am having trouble with authentication. What should I do?
  1. Check the settings of your Authenticator app or make sure you are entering the correct password
  2. If you received a one-time password, make sure you enter it correctly
  3. Contact the Customer Portal Helpdesk at cp-helpdesk@omicronenergy.com if problems persist

   

• What should I do if I encounter technical problems or errors during the migration or login process?
  1. Document the exact error you are seeing
  2. Contact the Customer Portal Helpdesk at cp-helpdesk@omicronenergy.com for further assistance